Refund policy

Return & Refund Policy

Ketcher 3D Prints LLC

We want you to be happy with your purchase! If you are not satisfied with your order, please review our return and refund policy below.

14-Day Return Policy

We accept returns of eligible, non-personalized products within 14 days of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned with all included parts and accessories.
You must provide your order number or proof of purchase.
You must contact us within 14 days of receiving your order to request a return.

How to Request a Return

Email contact@ketcher3dprints.com with your order number and reason for the return.

Please wait for return instructions before mailing anything back.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are nonrefundable unless the return is due to our error or otherwise required by applicable law.

We recommend using a shipping service with tracking. Customers are responsible for safely packaging returned merchandise.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at contact@ketcher3dprints.com.

Include your order number and photographs of the item and packaging, if available.

We will review the issue and arrange an appropriate replacement, refund, or other remedy at no additional cost to you where applicable.

Personalized and Custom-Made Products

Personalized or custom-made products are generally not eligible for change-of-mind returns.

However, if a personalized item arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.

3D-Printed Product Characteristics

Our products are manufactured using 3D printing technology.

Minor layer lines, subtle surface textures, and small cosmetic variations are normal characteristics of this manufacturing process and are not necessarily defects.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

Your bank or payment provider may require additional time to process and post the refund.

Exchanges

If you would like a different color or design, please contact us. Exchanges are subject to availability and may require a return and new purchase.

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