Shipping policy

Shipping Policy

Ketcher 3D Prints LLC

Thank you for shopping with Ketcher 3D Prints LLC! We carefully package our 3D-printed products to help ensure they arrive safely.

Shipping Locations

We currently ship within the United States.

International shipping is not available at this time.

Order Processing

In-stock items are generally prepared for shipment within 1–3 business days after payment is confirmed.

Orders placed on holidays will begin processing on the next business day.

Custom-made or personalized products may require additional production time. Any applicable processing times will be communicated before shipment.

Shipping Rates

Shipping charges are displayed separately at checkout.

Our current standard shipping charge for birdhouses is $14.95 per eligible order.

Shipping rates for other products may vary based on the product and packaging requirements.

We do not currently offer expedited or free shipping.

Shipping and Delivery

Orders are shipped using carriers such as USPS or UPS, depending on the package and destination.

Standard shipping generally takes approximately 3–5 business days after shipment, although delivery times may vary.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

Tracking Information

When tracking is available, tracking information will be provided after your order ships.

Shipping Damage

Please inspect your package upon delivery.

If your order arrives damaged, contact us as soon as possible at contact@ketcher3dprints.com.

Please include your order number and photographs of the damaged item and packaging, if available.

We will work with you to resolve the issue through an appropriate replacement, refund, or other remedy.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If you notice an address error, please contact us immediately.

We will try to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Lost or Missing Packages

If your tracking information indicates a delivery problem or your package has not arrived within the expected timeframe, please contact us.

We will assist in investigating the issue with the shipping carrier and provide any remedy required by applicable law.

Contact Information